Frequently Asked Questions (F.A.Q.)

Q. How much do your balloon services cost?
A. It varies depending on the volume and complexity of your request. As a guideline a typical kids party ranges from $300 to $1000 and a large corporate event can be upwards of $10,000 - $50,000. Check out our Balloon Price Guide or current Package Deals for some popular balloon decor and their basic prices. 
Click here to visit our online balloon delivery store to send balloons to that special someone

Q. I want a balloon arch at my event, what do I need to know?
A. You will need to know the height of the ceiling where you are placing the arch. Too many times a gorgeous balloon arch looks wretched because half of it is flush with the low ceiling or looses its impact because it's too small and gets lost in space!  
Check out  this ---> Balloon Arch Guide <--- for helpful guidance.

Can you come to the event venue and tell me what I need?Yes, we can provide an onsite consultation for a$75 fee. This fee that is applied to your invoice when you book your event with us. You can also take pictures, video and measurements and send us the details for an complimentary phone consultation at no cost.

Q. Can I provide my own balloons?
A. It is not necessary to purchase your own balloons unless they are are specialty balloons with custom printed logos or personalized messages. We only use and inflate professional grade balloons and can only guarantee the quality of our design if we can guarantee the quality of the balloons we use.

Q. In what areas do you offer your Balloons Decoration Services?
A. Our preferred service area includes but are not limited to zip codes within 25 miles of Connecticut zip 06801. Although we are a Fairfield County based business we've serviced both local and international clients as requested. Standard delivery charges are based on mileage and typically range from $20-$80. Please call us at 203.244.7844 to verify your area availability.

Q. How do I book your services?
A. We encourage you to complete our  Starter Contact Form on our contact page. This will provide us with some basic information about your event and allow us to temporarily hold your event date and time while you finalize the details for your special day. Once we have started a job/project, we will send you access to your client portal. We may have to speak with you about specific details before you can book. You may also call and speak with us directly during our regular business hours (Mon. - Fri. 9am-8pm, Weekends by appointment only).

Q. How much notice do you need? 
A. It depends upon the time of year your event will be held. Is it during a holiday week/weekend or "busy season" like New Year’s, Valentine’s, Prom, Football Season, etc.?” We suggest at least a month during those times, but the more notice we have, the better. To avoid disappointment that we are not available for your event date, we suggest you contact us once you have secured your venue.

Q. When should I book my event?
A. We recommend that you book your balloon decor as soon as possible or at least 2 weeks before your event. Unless a contract is signed and a deposit or payment is made our availability for your event date and time cannot be guaranteed. You can also hold the date for $75 which will be applied to your invoice once you book with us. Typically we are able to create designs within a 2 week period depending on the event size and the type of decor needed. We can accommodate last minute requests as our schedule permits (surcharge added for orders needed within 48 hours).

Q. Do you have a retail store I can visit?
A. No, we do not have a retail store, but choose to work from a design work shop. This gives us greater flexibility to create custom balloon decorations for our clients – at all hours. We can be reached via email 24/7 and phone 203.244.7844, 9am - 8pm weekdays. If we don’t answer immediately, leave a short message and we will respond promptly. Sorry our weekends are usually reserved for onsite balloon event decorating and may not be the best time to reach us by phone.

Q. Why is there a delivery, setup and or strike charge?
A. Our delivery charge depends on the location of the event and our setup charge depends on the complexity of the decor that needs to be installed. A strike charge is when we return and remove the decor (pop, pop, pop) and retrieve our equipment, this is not required for all event types

Q. How long will it take to setup my decor?
A. Depending on the size and design of your decoration, it can take 1 - 4 hour(s) to build and set up your balloon decoration. We recommend that you allow at least 3 hours before event start time to allow for set-up and repair/replacement if needed. Access to event location must be secured and confirmed by client to ensure timely setup.

Q. When and how can I pay for services?
A. We make it easy for you to do business with us! After you receive access to your secure Client Portal you will able to log in and view all our emails, documents (service agreements, invoice, reminders, etc.) in one place.  To book our services you simply:
  1. Review and accept quotes/proposals, 
  2. Review and sign all service agreements and terms of service contract,
  3. Make a payment by the due date.
All 3 steps must be completed for your event to be considered "booked". Unless an Invoice or "Hold the Date" payment is received  we cannot block out your event date and time slot and it will remain open. Due to the nature of our business we cannot hold dates with an "hold the date" fee. Payments may be made using a credit card, business check (sorry personal checks are not accepted), money orders or cash (in-person only, please do not mail cash).

Q. How do I cancel an order?
A. You may cancel an order with written notice to us not less than Seven (7) days prior to date of event. In the event of a cancellation we retain the right to apply fees as follows:
  • For cancellations within 7 business days of event – customer may be issued a "Raincheck" and a 20% fee will be access to cover expenses incurred for preparation of event, which includes but is not limited to: cost of materials, operating cost & lost wages. 
  • If less than 48 hours notice is given any deposit or balance paid is forfeit.
All cancellation requests must be made in writing and postmarked or email stamped within the guidelines of this agreement. The Raincheck is good for the same or equivalent design within one year that can be worked into the decorator’s schedule and is subject to time and date availability. If client does not schedule event within that year, the deposit is forfeit.

Q. What is a CBA?
A. CBA stands for Certified Balloon Artist. It means that we have passed a series of written and hands-on exams confirming our knowledge of everything from design theory to special FX and advanced designs. There are about 2,000 CBA's world-wide, that have earned this accomplishment.

Q. Are there any safety precautions?
A. YES. Do not breathe helium from a balloon. Helium is neither toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen). Do not release mylar (foil) balloons outdoors. Power failures can result if these balloons become entangled in electric lines. Popped latex balloons present a choking hazard for small children. Do not leave small children unaccompanied with latex balloons. Although it rarely occurs, some people are known to have a “latex allergy”, if this pertains to you or you guest we have decor alternatives available. Find out more about safety precautions and other Smart Balloon Practices.

Q. Do you donate balloons or offer discounts to not-for-profit organizations?
A. We are very active in our community and would be happy to hear all about your cause. Just tell us all about it and we'll be happy to help in any way we can. Request a donation-->
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